Keynote SpeakersAndy Hanselman is a recognised expert in helping businesses deliver outstanding customer experiences by ‘Thinking in 3D’!
Thinking in 3D means being ‘Dramatically and Demonstrably Different’ from their competitors.
Andy helps your customer-facing people, salespeople, support teams, operations teams, and even your accounts department deliver ‘outstanding’ customer experiences by ‘Thinking In 3D‘. Which creates customers who come back for more, tell others, and help do your marketing for you.
He also helps sales teams and support staff proactively ‘Maximise their Customer Relationships’.
He also helps leaders establish, embed, and live a culture that creates real competitive advantage by engaging, empowering, and enabling those people to make that ‘Dramatic Difference’ – that’s 3D Leadership!
Andy Hanselman has over 30 years’ experience researching, working with (and learning from) forward thinking businesses in a wide range of sectors that get ahead, and stay ahead, of their competitors by creating those ‘Outstanding’ 3D customer experiences and ‘Maximising’ their Customer Relationships.
As a stimulating and engaging keynote speaker, he speaks at conferences and events worldwide. He has built a strong reputation for his ‘down to earth’ approach offering no-nonsense ‘stuff’ that your people can use.
There are no academic theories or ‘magical answers’, but practical ideas, tools, and techniques that they can immediately apply to your business. By sharing ‘real’ examples that resonate with the audience and telling stories that they can all learn from, Andy thrives on interacting with people, ensuring that they are challenged, stimulated, and motivated.
So yes, he’ll ‘fire up’ your people. But he’ll do more than that… he’ll equip them with proven tools to make a real difference in your business.
Delivering Outstanding Customer Experiences
In a world of ever-increasing customer expectations, massive choice, and reduced customer loyalty, exasperated by a faster, more transparent, and more connected world, the businesses that deliver consistently outstanding customer experiences are the ones that are winning.
They get their customers to come back for more, spend more and tell other people. So, how do they do it?
Andy shares insights into how they take a Dramatically and Demonstrably Different approach and helps your people identify how they can do it too! It’s about ‘delighting’ customers by managing and exceeding their expectations and building on this to create ‘devoted’ customers by doing it consistently.
Whether it’s helping your front-line staff to deliver outstanding customer experiences, giving ideas to your managers on engaging, empowering and enabling them to do that, or sharing insights with your leaders on how to inspire people and shape the culture that makes it happen, Andy will motivate and fire your people up.
“Always very focused, always very motivational, always very practical.”
Independent Print Industry Association
Andy Hanselman – Motivational Speaking Topics:
Create Outstanding Customers with AI – Authentic Interactions
Do you want your people to create outstanding customer experiences that get your customers coming back for more and telling others?
In this stimulating and interactive keynote, Andy helps them do that by ‘Thinking in 3D’! That means taking a ‘Dramatically and Demonstrably Different’ approach to delivering ‘outstanding’, personalised customer experiences that get results.
No ‘Have A Nice Day’ scripts or gimmicks, but people who are ‘easy to do business with’, go the extra mile to ‘Delight’ their customers, personalise the experience, and surprise customers with the level of service they provide (positively of course!). It’s about ‘taking ownership’ and using AI to make it happen – That could mean Artificial Intelligence, but it also means ‘Authentic Interactions’!
It’s NOT about ignoring the real tangible benefits that Artificial Intelligence can provide, but it is about helping your customer-focused people take a ‘3D’ approach to delivering ‘outstanding’ authentic personalised customer experiences. It means ‘knowing your stuff’, ‘showing them you know them’ and taking responsibility to ‘delight’ them.
Yes, Andy will ‘motivate’ your people by sharing real examples of businesses and individuals who make it work, he will also provide them with proven tools and techniques to make it work for them…. And, of course, your customers!
Create an Uber Culture (it’s nothing to do with taxis!)
In a world of ever-increasing employee expectations and choices, finding, attracting and keeping employees is challenging for many organisations today. The dynamics of remote and flexible working also add to this mix. So how do the winners do it? They establish and embed a culture that creates a real competitive advantage, ensuring it’s lived… regardless of where someone works.
Andy defines culture as ‘the way we do things around here’, and in this keynote, he shares insights into how ‘3D Businesses’ create an UBER Culture! They ensure that: everyone Understands the culture and the behaviours that are expected of them and that employees consistently behave in line with that; systems and processes are Built to reinforce and support that culture and behaviours; employees are engaged, empowered and enabled to live them; and they Reward and recognise those that do!
This keynote can be an excellent opportunity to help people identify how they ‘measure up’ against their organisation’s values and behaviours. It can also create a framework for making it happen in your organisation.
Win with 3D leadership!
How winning leaders create committed, motivated and effective people at every level, regardless of where they work, when they work and how they work. In these ‘interesting’ times of rapid change, disruption, unprecedented technological advancements and constant connectivity, leaders’ challenges today have never been higher.
So, how does a winning leader survive and thrive in these fast-moving times? In this keynote, Andy Hanselman shares how they take a Dramatically and Demonstrably Different approach and introduces the 8 Characteristics of these ‘3D Leaders’. They create, they disrupt, they engage, and they collaborate.
By providing tangible examples of what they do and how they do it, he gives your people the tools and techniques to do it too.
Forget CRM – Think MCR! Maximise Customer Relationships!
How winning 3D Businesses develop and maximise profitable relationships with their customers. Maintaining and keeping customers is becoming increasingly challenging, and in this keynote, Andy tells people to do what 3D Businesses do: ‘Forget CRM’ and Think MCR! That means Maximise your Customer Relationships.
He shares how they have a passion and total customer focus at every level and proactively focus their efforts and resources on the right customers! They engage, empower and enable their people to do it…. consistently and profitably. They ensure they get returns for their efforts…. more opportunities, sales, repeat business and ongoing customer loyalty.
Andy will help your people take a proactive (not ‘pushy’) approach to communicate, engage and interact with their customers to ‘maximise’ their relationships. Ideal for sales teams and all customer-facing people.
